We make it happen.
Workflow automation, business intelligence and customer operations, built around your working day.
Orders arrive in four inboxes and get typed in twice.The work is everywhere.
The Monday report is ready on Thursday.And nobody trusts the number.
A customer waits because the right person is off shift.The queue grows after five.
Then it all comes together.
Automation, reporting and your front line from one partner, so the work gets done and someone answers for it.
Three kinds of work. One partner.
Engage where you need us, or across all three. Every engagement starts with one piece of work small enough to judge.
Workflow Automation
AI and custom softwareConnect the apps you already pay for, build the ones that do not exist yet, and let the work move itself, with a person in the loop where judgement matters.
You hand us
Vendor emails, PDF invoices, orders typed in twice, approvals stuck in an inbox.
You get back
Workflows that run on their own, say when they cannot, and hand every exception to a named person.
- A WhatsApp message becomes a numbered, branded PDF receipt in the same chat.
- An application becomes a scored recruiter dossier, with nobody advancing it by hand.
Business Intelligence
and forecastingReports built from the data your teams already produce, published on a schedule, so the numbers can arrive before the meeting instead of after it.
You hand us
Exports, spreadsheets with a different layout on every tab, questions nobody can answer quickly.
You get back
Reports that rebuild on a schedule from your own data, one agreed number for each thing that matters, forecasts once the base is trusted.
- Emailed files and spreadsheets become dashboards, scheduled reports and exception alerts.
- Daily and weekly management reports for a member-services call operation.
Customer Engagement
support, service, salesTier 1 and 2 support, service across voice, chat and email, and outbound programs, run nearshore on North American hours.
You hand us
Queues that outgrow the team, channels answered by whoever is free, campaigns with nobody to run them.
You get back
A front line that works your hours, reports like part of your company, and logs every call against a standard reason.
- Every member-services call is logged against a standard reason.
- Outbound campaign results, agent attendance and billable hours, tracked daily.
Work we have built.
Systems we built, from our own project records with client names removed. None claims a result we have not measured.
A WhatsApp message becomes a numbered, branded PDF receipt in the same chat.
AI reads the order, totals are calculated in code rather than by the AI, and the receipt is numbered, rendered, delivered and logged. Tested end to end with a real message.
n8n · WhatsApp Cloud API · Claude · Gotenberg · PostgreSQL
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Emailed files and spreadsheets become dashboards, scheduled reports and exception alerts.
Running for three client programs. Inputs are parsed into master data, published behind a login, and anything unusual raises an alert instead of being quietly corrected.
n8n · Claude · GitHub · Cloudflare Pages and Access · Brevo
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Every member-services call is logged against a standard reason.
Agents sign in and record the reason and their status; managers get their own view, and the log is written back to the sheet they already use.
Cloudflare Workers · Cloudflare D1 · SharePoint
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An application becomes a scored recruiter dossier, with nobody advancing it by hand.
Documents are organised, evidence is summarised by AI, a PDF dossier is built and the recruiter is emailed. Recruiters make every hiring decision.
Django · SvelteKit · PostgreSQL · Claude · Gotenberg · Brevo
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Daily and weekly management reports for a member-services call operation.
Built from the agents' own call log and published to managers on working days, with public holidays handled. Member details stay out of the published output.
Cloudflare Workers, D1 and Pages · Microsoft Graph
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Outbound campaign results, agent attendance and billable hours, tracked daily.
Calls, contacts, sales and refusals per campaign, with attendance mapped to billable hours, in the same reporting stream managers already read.
n8n · Google Sheets · Cloudflare Pages
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Small first. Written down. Then run.
A 30-minute call
You describe what is slow, manual or unanswered. We ask what it costs you.
A one-page scope
What we take on, what you will see, and how we will both know it worked.
One piece of work
One workflow, one dashboard or one queue. Small enough to judge quickly.
Run it, then report
We operate it, keep it working, and report on the measures in the scope.
Operators first.
Led by people who ran contact-centre floors and owned the numbers, then built the automation and reporting they wished they had had.
After launch
Automated tests before release, a login in front of every dashboard, backups with restore drills, and written change control on shared servers. The unglamorous part is part of the job.
The toolbox we run on
- n8n
- Cloudflare Workers
- Cloudflare Pages
- Cloudflare D1
- Cloudflare Access
- PostgreSQL
- Docker
- DigitalOcean
- Claude (Anthropic API)
- WhatsApp Cloud API
- Twilio
- Brevo
- Gotenberg
- Django
- SvelteKit
- Playwright
- GitHub
- Microsoft 365
- Google Workspace
Tell us what needs to happen.
Thirty minutes, your agenda. You leave with a first step whether or not we work together.
omari@monosolution.xyz+1 213 556 4010